We can’t deny the fact that COVID-19 is the biggest factor for the acceleration of digital transformation. This pandemic is disrupting the business all over the world and organizations are left with no choice but to try their strength at best to overcome the crisis. They had to change their strategies as this lockdown during this pandemic has left an unprecedented impact on organizations. The situation has become so chaotic that companies are leaving no stone unturned to save their business. Indian organizations too are moving with a lot of ups and downs. Now it is the high time to understand what is happening and we must realize that we have to adopt the new mindset in terms of digital transformation. Arvind Pandey, CEO Converging Consulting, in a talk with CXO TV explained what has been the impact of COVID19 on the digital business transformation of organizations and how are facing it.
Challenges and impact of COVID-19
According to Arvind, COVID- 19 has thrown a challenge to three segments. “One is the telecom industry. The traffic search has been 30-35% in the last 3-4 months, and the network can sustain with various innovative model.
The stay online has increased for an additional five hours because of work from home (WFH) or watching movie, etc. So to maintain the quality of service I’m supporting them in terms of how to unlock the value of CapEx on OpEx to make sure that on one side they sweat the asset which they provided, another side they also save the operating expenditure so that they have an earning which typically they would be aspiring for,” he says.
Adding later Arvind says, “The other part of it, that was their lot of logistics company, industry sector where it is manually not possible, It is basically to see how the process automation, IoT can get connected. Therefore there is a strong need which has been thrown out due to COVID-19 to see how IoT can play a major role so that everything is digitized and hence digitalization has taken a front seat. And that’s what I advise people to see how quickly you can do process automation.”
There’s also a need for getting integrated to the various components to make sure that all the online systems or the approval systems are also getting integrated to the part of it so that it is easily accessible even at the remote location.
Important to do process automation
Highlighting the organization’s digital transformation journey and the critical challenges the CEO mentions that it is important to do process automation and make sure that everything is connected on the digital side. There’ll be multiple stuff, they need to get digitized and then getting connected with the IoT platform. There should be a standard platform where all those data are available. Once the data is available, it is possible to do process automation.
It is important that we’re able to get the quick result by the digitalization process.
In the process of digitization, manpower orientation is an important aspect. Also, there should be proper utilization of people. They must be able to get one level up into the value chain with proper training and educate them to the digital world to manage those operations which they were doing otherwise in a non-digital world.
Transforming data centres to a profit centre
Everything is becoming software-as-a-service and typically, software-defined network. Because of the network virtualization function, it is possible to slice the hardware and then put all the software functions required. Therefore it is possible to unlock the captive infrastructure which all the network providers or the digital storage provider or even the cloud providers have and then slice it in a way where it is possible to unlock those CapEx and then offer to multiple enterprise customers.
Arvind states, “Probably micro SME will be most beneficial. And, if there is a standard platform by which they can get integrated to all this data storage and the various application, process and automation, what is data centres with their network virtualization function, then I think they’ll be far more productive. It’s a Win-Win scenario where the micro SME will be able to leverage & access to all the service.”
“The infrastructure providers will also be able to unlock the capital expenditure and reduce OpEx by giving that access to multiple people who are aspiring to have a world-class of services,” the CEO adds further.
Customer’s benefit is important
Explaining about their offerings like Infrastructure-as-a-Service, Transport-as-a-Service, Network-as-a-Service, Software-as-a-Service, Arvind states that “network has become as an infrastructure- as – a – service obviously, where you can offer, for example, fibre reach or fibre connectivity, data center connectivity or even the network operating centre. It is important to work on a sharing mode and unlock the power infrastructure.”
“The transport-as-a-service is a concept, which typically will pick up as we move to the 5G, which means that if you have fibre to the curve or fibre to the building, then if you have multiple dark fibres, you may want to give to multiple other 5G layers to make sure that you can amortize. It is becoming prominent, not only in terms of dark fibre but also in terms of the DWDM capacity that is the optical capacity, which also can be given and taken at the point for backup basis,” he adds later.
About Software-as-a- services the CEO mentioned that “with Software-as-a- services we can go to the customer and customer decides what services they would need. There if you have a universal customer premises equipment, they’ll be able to decide over a service platform and then decide, define various services, which is software- as- a service can provide over a standard application interface, programming interface and give that model customer to innovate and then see what services they’ll be aspiring for.”
“This Industry 4.0 where all the four segmentation of platform, network, connectivity as well as security required, it is possible to have a value chain which at end of the day benefits the customers,” says Pandey.
MNVO support and OSS layer design
“If you have bandwidth pipe, you have put your 5G and there are various applications like healthcare, logistics, they would not need a big infrastructure. They would need when it’s required. The concept of MNVO enables to provide applications and services in terms of healthcare, insurance, logistics, etc. and then offer those services over a pipe that is the concept of it,” says Arvind.
“On the operating side, since they would be riding on the IaaS, they would need OSS. So they will need to either go to the network knocks or super knock, or they would need to make their enterprise knock make sure that they own the customer in terms of the services and KPI to make sure that the customer gets those services what he pays for,” he added.
Helping organizations in their cybersecurity journey
As per the CEO, the threat will come without any notice. It has moved from reactive to proactive. It’s a big issue typically happens in the BFSI. Because of the threat model, it is possible to predict the behaviour of network, devices which are connected.
Secondly, since everything is moving towards the customer and towards the edge cloud so the end customer to protect his data and more importantly which is put in the edge that’s where Nano cybersecurity concept evolves that one needs to protect their application and that one should be able to purview. The power of the internet should not be misused.
The third is the SOC model. Micro SME segment which cannot afford a big platform and therefore by the service operating centre they are being monitored and maintained by service operator guy who has a big platform and can give a KPI and SLA and manage their cybersecurity. Typically all the small banks or corporate is using it in India. Also, this a concept which is happening in the various industrial sector as well as the healthcare sector where data security is very important.